Collection and Use of your Personal Information

We collect the following information about you if you use any of the services we provide.

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Usage Information

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As you navigate our websites, Jamo Solutions may collect information through the use of commonly-used information-gathering tools such as cookies and Web beacons. With it, we collect:

• Browser information (type and language)

• IP address

• Open / Click-through tracking URL: In some of our e-mail communications, we use a “click-through tracking URL” that, when clicked, sends you to a different web address, which logs your click, before redirecting you to your expected destination.

• The actions you take on our websites (such as the web pages viewed and the links clicked, and time spent).

• Referrer information

• Event registrations

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Subscription Information

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When you purchase our Services, Jamo Solutions will require you to provide us with the following:

• Business Name

• Billing details such as Credit Card Number & Paypal.

• Mailing Address

• Quantity of users

• Support communication: If we communicate with you to offer support through any medium (Phone, Chat, Email, & Messaging apps such as Whatsapp) we will collect and store the following information.

• Chat Transcripts

• Emails

• Phone call logs

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Support communication

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If we communicate with you to offer support through any medium (Phone, Chat, Email, & Messaging apps such as Skype, CRM systems) we will collect and store the following information.

• Chat Transcripts

• Emails

• Phone call logs

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We use your information that we collect for the following purposes:

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To provide you with information about our products, services, events, and partners

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We use your website browsing patterns, registration information, contact information, telephone prospect information, billing information, email, and messaging information to provide you with information including about us, our Services, events, and partners and their services and events. This includes newsletters and other promotional communications about our offers, promotions, rewards, events, and services. You may unsubscribe from email notifications by clicking on the unsubscribe link that provided in all email notifications or by sending an email to [email protected]. You cannot opt out of receiving transactional emails related to your account or use of the Services.

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To improve the usefulness of our messaging to you

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We use your click-through tracking data for various purposes, including to help us determine interest in particular topics and measure the effectiveness of our customer communications.

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To plan our events

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We also use event registration information to plan and host corporate events, host online forums and social networks in which event Attendees may participate, and to populate online profiles for Attendees on our websites.

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To respond to your requests

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We use your contact information and other information shared with us via email and over other channels like chat and phone to respond to your requests.

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To process your payments

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We use credit card and invoice information solely to process payment for the Services and events. We pass your credit card billing information on to our billing partners, who stores your information securely for future billing as authorized by you.

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To improve our website

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We use website navigational information, IP address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze trends, administer our website, track visitors’ movements and to improve our website.

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To provide you with the products and services you are trialing or subscribed to

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We use your personal information to provide the products and services you purchase, respond to your questions, and carry out the transactions you have requested.

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To improve our products and services

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Your usage details such as time, frequency, duration, pattern of use, features used and the amount of storage used might be recorded by us and used to improve the Jamo Automator service.

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Legal bases for processing:

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Jamo Solutions is a EU based company and is compliant to the applicable EU laws.

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The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

• We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services.

• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests.

• You give us consent to do so for a specific purpose. Or

• We need to process your data to comply with a legal obligation.

Collection and Use of Non Personal Information

When you register for the cloud based Jamo Automator tool, we may collect non-personal information − data that does not permit direct association with any specific individual, such as your country and operating system. This information is used to help us improve our products and services.

Jamo Automator - Stored Information

• Personal Information: Your personal Information such as user name, password, and email address will be used primarily for providing you access to the Jamo Automator service. We will also use your name, and email address to communicate changes, events related to the Jamo Automator service.

• 3rd party Information: While using the Jamo Automator service, you will be entering and storing details of our app under test and the related test cycles. None of this information is used by Jamo Automator service for any purpose other than fulfilling the functions requested by you.

• Usage Details: Your usage details such as time, frequency, duration, pattern of use, features used and amount of storage used might be recorded by us and used to improve the Jamo Automator service.

Storage Premises

• The data stored in your user account, including apps, test cycle related information, user related information, ..etc, will be stored on the servers of our Cloud infrastructure provider. These servers are located in the United States and other countries. Use of Jamo Automator service signifies your consent to such transfer of your data outside of your country.

• In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after deletion or termination of your user account. We assure you that the contents of your user account will not be disclosed to anyone. We also do not process the contents of your user account for serving targeted advertisements.

Use of Cookies

We use temporary and permanent cookies to enhance your experience of our Jamo Automator services. Temporary cookies will be removed from your computer each time you close your browser.

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

With whom we share Information

We may need to disclose Personal Information to our affiliates, service providers and business partners solely for the purpose of providing Jamo Automator services to you. For example, if you request that a sales person contact you, we may pass your request to a local reseller partner, if that is appropriate. In such cases Jamo Solutions will also ensure that such affiliates, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your Personal Information to any person outside Jamo Automator for any purpose that is not directly connected with providing Jamo Automator Services to you. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Jamo Solutions in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.

How secure is your Information

We implement a variety of security measures to maintain the safety of the personal information and data stored in your account. Access to your name and email address is restricted to the employees of Jamo Solutions. Data stored in your account is only accessed by the Jamo Solutions team when performing migration, or support services.

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All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and fully implemented by our Payment gateway providers partner. No financial information as for example credit card numbers are sent to nor stored by the Jamo Automator services.

Your Choice in Information Use

You will be required to register for our Jamo Automator service by providing Personal Information. If you choose not to provide your Personal Information, we will be unable to provide you the Jamo Automator service. We will provide you with the option of opting out from receiving mail from us; however, you will not be able to receive email notifications of new services, releases, upcoming events, password resets and changes to the Privacy Policy Statement should you decide to opt-out of receiving all messages from Jamo Automator. In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. You may opt out of receiving newsletters and other secondary messages from Jamo Automator by selecting the ‘unsubscribe’ function present in every message we send.

Accessing, Updating and Removing Personal Information

We provide customers with access to their Personal Information. Users may correct, update or remove any such Personal Information either by accessing their user account or by contacting Jamo Solutions Support . Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of Jamo Automator Services. However, Jamo Solutions will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Children’s Privacy

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Jamo Automator Services, kindly contact our Support team at [email protected]. This e-mail address is being protected from spambots. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

Any changes to the Privacy Policy Statement will be posted on our website in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses unless you have opted out from receiving all email notifications from us. You will not receive email notification of minor changes to the Privacy Policy Statement. If you are concerned about how your personal information is used, you should check this page periodically.

Blogs and Forums

We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. This information is publicly available to all users of these forums and visitors to Jamo Solutions sites. We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as Jamo Solutions is not responsible for the Personal Information users elect to disclose.

End of Privacy Policy

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at [email protected]. We will respond to all inquiries within 30 days of receipt after ascertaining your identity.