Mobile End User Experience Management

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The success of a wireless service or mobile application depends on its functionality, ease of use, reliability and integration to other platforms like IT applications or public Web2.0 sites. The management and measurement of the mobile end-user experience is critical to the ultimate success of the wireless service or mobile application.

Jamo Solutions provides an automated software-only based solution that measures the end-user experience directly from the mobile device. This new approach is unique in that it is the only solution that delivers the real actual data regarding the end-user experience with instant return on investment.

Highlights

[Realistic Measurement]
Management of the mobile end-user experience is only successful and complete if the measurement is done from real mobile devices.

Only Jamo Solutions provides this capability.

[Total Cost of Ownership]

The automatic test deployment is made easy using the high level script environment. The maintenance effort is low since changes in the underlying wireless service or changes in the user interface of the mobile application create only minimal changes to the deployed test scripts.

[Device coverage]

The solutions are applicable for a multitude of different mobile terminals without additional development costs.

[Quality of Service management]

Professional automation platform for testing functionality, performance and verification of availability of the wireless application/service.

Solutions

In the life cycle of a wireless applications/service, the end-user experience is measured during following phases:

• The end-user acceptance phase. Before going live, the application/service needs to be thoroughly tested by verifying the application/service against the end-user requirements.

Jamo Solutions provides here an integration with leading functional testing and development tools so that these tools can be utlizied in testing mobile applications.

• The operational phase. During the operational phase of the service/wireless application, it is essential that the service remains available, continues to function correctly and performs the varous operations in an acceptable time. Jamo Solutions provides the capability to measure the quality of service from a actual device and integrate these results into leading business management solutions.

It is the goal of Jamo Solutions to provide an automation solution for all phases whereby mobile end-user experience needs to be measured.

By using real mobile devices and accessing these devices just like a normal end-user would do, makes that the automation tools of Jamo Solutions measure the real mobile end-user experience.